Company: Active Equipment LLC
Website: https://activeequipmentllc.com
✅ 5-Day Inspection Period
We want you to be 100% confident in your purchase. That’s why every machine purchased from Active Equipment LLC includes a 5-day inspection period starting the day your equipment is delivered.
During this time, you may:
- Test the machine on your property or job site
- Inspect its performance and condition
- Decide whether to keep or return it
If the equipment doesn’t meet your expectations, simply notify us within the 5-day window and we will arrange a full refund, minus return shipping costs.
💵 Payments Held in Escrow
All payments are securely held in a licensed escrow account until:
- The machine is delivered, and
- The 5-day inspection period is completed
This means your funds are never released to us until you confirm satisfaction, or the 5-day period passes without a return request. Escrow ensures transparency and protects both buyer and seller.
🚚 Shipping Guarantee & Late Delivery
We aim to ship every piece of equipment promptly, typically within 7–11 business days of payment confirmation. In rare cases where delivery is delayed beyond the agreed shipping window due to reasons within our control, we offer:
5% compensation off the total purchase price for late delivery.
This policy reflects our commitment to timely and professional service.
🔁 Returns Process
To initiate a return during your inspection period:
- Contact us by email with your order number and reason for return.
- We will arrange for equipment pickup and return shipping.
- Once the machine is returned in the condition it was delivered, your full payment will be refunded via the original escrow channel.
Please note:
- Equipment must be returned in undamaged condition
- Return shipping costs are the responsibility of the buyer unless the return is due to an error on our end
❓ Questions?
For questions about returns or shipping, contact us at:
Phone: [Insert your business email]
Address: 9575 Futurity Dr, Missoula, MT 59808